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Junior Associate Commercial Excellence
Join us as a Junior Associate Commercial Excellence in our CIG team in Terneuzen.
Within your function you will be part of The Customer Information Group. This is the contact center aimed at supplying information about Dow's products to customers, channel partners, prospects, and general stakeholders.
The team receives and responds to escalated requests on behalf of customers and prospects for products and services, whilst sharing information across specific Dow businesses and functions.
Wat ga je doen?
Responsibilities:
- Be an agent of change by promoting Dow’s reputation, by providing excellent customer service.
- Manage client contact - handle questions and requests of technical / regulatory/ sample / literature etc. from inbound calls/emails whilst giving the best customer service.
- Ensure that all customer enquiries are documented, in accordance with the performance and service standards
- Use business and process expertise to increase the service levels that we provide to the customers
- Be able to manage a complex workload with good judgment on activity prioritization.
- Able to work with different stakeholders/ partners in the organization: Product Stewards, Regulatory team, Sales and Customer Service
- Foster a collaborative environment within the team, focusing on amplifying learning, knowledge sharing, and continuous improvement
Wat kun jij?
- Bachelor Degree or relevant MBO4
- At least 1 year of experience working as a customer service employee, an account manager or in a commercial/marketing/sales/communication job
- Fluent in the English and Dutch languages, both written and spoken (C1 level)
- German language is a big plus but not mandatory
- Excellent communication skills
- Ability to work on own and as part of a diverse, multicultural team in an international environmen
Wat krijg je?
- Competitive salary
- 25 holidays
- 13th month
- Travel and tunnel costs will be reimbursed
Werktijden
Dagdienst
Salaris
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Onze opdrachtgever
Dow (NYSE: DOW) combines one of the broadest technology sets in the industry with asset integration, focused innovation and global scale to achieve profitable growth and become the most innovative, customer centric, inclusive and sustainable materials science company. Dow’s portfolio of performance materials, industrial intermediates and plastics businesses delivers a broad range of differentiated science-based products and solutions for our customers in high-growth segments, such as packaging, infrastructure and consumer care. Dow operates 113 manufacturing sites in 31 countries and employs approximately 37,000 people. Dow delivered pro forma sales of approximately $50 billion in 2018. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit www.dow.com or follow @DowNewsroom on Twitter.
Geibory Besems
Technical Consultant